Consulting
PureApps provides expert services for a complete range of solutions.
PureApps Consulting
Support and Maintenance
PureApps offers two levels of Technical Support and Software Maintenance. Our Standard Service and the Premium Service.
By selecting PureApps as your business partner, you are maximising the chance of a successful implementation and minimising business risk, ensuring you are fully supported through the implementation and thereafter.
Our successful Implementations are based on project definition, planning, successful infrastructure installations, professional and experienced consulting skills, training and on going support & maintenance after the project is delivered.
Our Standard Service
- Support Centre with Oracle Certified support personnel
- Personalised service dedicated and expert in your environment
- UK based Helpdesk
- Dedicated full-time support consultants
- Service request management and reporting
- Fault replication for bug fixes
- Full documentation of your technical environment held
Premium Service
PureApps can offer a choice of additional services designed to support both software solution and hardware at every stage of the product lifecycle.
- Proactive service
- Software updates installed
- Quarterly or annual technical audit
- Applications Support
Our People
PureApps support consultants have proven expertise in service processes, support methodologies, installation processes and software solutions. Over the past 2 years, we have encouraged our support consultants to visit customer sites and meet our customers face to face. Since then, every new customer has met with a support consultant.
PureApps Support Centre
Our Support Centre provides a single point of contact and accountability for your systems. We have a simplified and personalised procedure for all your service requests. Technical documentation for your software installation is readily available to our support personnel which helps streamline the resolution process and saves you time. All this means we can help you meet service level expectations and can act as a trusted advisor to your organisation.
Support License Agreement
We are the only Platinum Partner for Oracle EPM and BI solutions to have a Support Addendum to our Partnership License Agreement. This enables us to provide full Oracle Support and Maintenance Services direct to our customers. This means that our customers can enjoy continuous services from one trusted Partner.
